Trilithic’s warranty policy for Emergency Alert Systems (EAS) Equipment extends for two (2) years from the date of shipment, If covers mistakes or deficiencies in materials and workmanship.
Exclusions from coverage are for any of the following events occurring after the product has
If the EAS product is diagnosed as having failed for reasons other than the exclusions listed above, please call 888-895-7629 and request an RMA (Return Merchandise Authorization) number.
All returned merchandise must have the symptom clearly identified in writing, signed by the authorized representative of the sender and attached to the failed product. All returned merchandise must bear the RMA Number clearly marked in large numerals on the outside of the shipping carton.
All such failed products must be shipped to: Trilithic, Inc. 9710 Park Davis Drive, Indianapolis, IN 46235
EAS products returned without an RMA number clearly marked are subject to a twenty percent (20%) processing fee.
Trilithic, Inc. offers an optional EAS warranty period extension of two (2) years on materials and five (5) years on workmanship from the expiration of the original warranty period. This option must be exercised at the time of the original product purchase.