Repair and Return Service
Repair and Return Service
Before returning a product for service, please call the Service Center for an RMA number. When you call, a Product Service Representative will schedule your unit for service and take notes on the work to be done. Any questions regarding equipment in for repair can be directed to the Service Center. Depending on instrument model and parts availability, some products may have 48 hour turnaround service on repairs. There is a charge for this premium service. Please contact an authorized Service Center for more information.
Factory Service
For Warranty and Out-of-Warranty Repair and Calibration Services on Trilithic 860 DSP & 860 DSPi, Model Two, EAS, RF Microwave components, filters and Subsystems, please contact Customer Service at Trilithic.
| Trilithic 9710 Park Davis Drive Indianapolis, IN 46235 USA Phone: (888) 895-7630 Fax:(317) 895-3613 E-mail: service@trilithic.com |
Authorized Repair Centers
For your convenience, we have several authorized repair centers around the world. Their individual capabilities vary. Please fee free to contact one of the following authorized repair centers directly.
In the United States
| ComSonics Midwest 9712 Park Davis Drive Indianapolis, IN 46235 USA Phone: (317) 423-7695 Fax: (317) 890-9613 E-mail: Trilithic-Repair@comsonics.com |
International
| CableTronics H.P. Hsu, President 4 Fl 306 Sec 1 Nei Hu Road Taipei 114, R.O.C. Taiwan Phone: 886-2-2659-2555 Fax: 866-2-2659-2556 www.ctbi.com |
Technetix NV Jos Reyntiens Zandvoortstraat 1 Industriepark Noord C1 2800 Mechelen Belgium Phone: +32-16-632111 Email: RMA@technetix.com |
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| Trispec Communications 7330 Victoria Park Ave Markham, Ontario Canada L3R 1J1 Phone: 905-474-3444 www.trispec.com |
VECTOR sp. z o.o. ul. Krzemowa 6 81 - 577 Gdynia Poland Phone: +48 / 58 77 17 000 Fax: +48 / 58 77 17 100 www.vector.com.pl |
Quality Parts and Workmanship
Our Certified Repair Center technicians have been fully trained on the products they service by Trilithic production engineers. The test procedures and documentation they use are to full Production standards. All replacement parts used by our Service Center meet or exceed the quality of the original components. Service by an unauthorized company may invalidate a product"s warranty. Abuse of the product or attempts by unauthorized personnel to serve the product voids all warranties.
Shipping Instructions:
- Include your name, the correct address and phone number
- If your company requires one, include your Purchase Order number for repairs. Be sure to send immediately so that your equipment return is not delayed.
- Note "Special Instructions" on packaging list/repair tag
- You may Request two-day or five-day service for an additional cost. Print "Two-day Service" or "Five-day Service" on carton and packaging list/repair tag.
- Package your equipment carefully to ensure safe shipment.
Repairs
All repairs carry a 90-day warranty against defects in replacement parts and repair workmanship.
Products
All Trilithic products are warranted against defects in materials or workmanship for a minimum of one year after shipment.
The following products carry a Manufacturers Two Year Warranty
| 860 DSP, 860 DSPi | IsoMeter | Search Lite |
| 860 DSPh | Model One | Searcher Plus GT |
| 9580 SSR, 9580 SST | Model Two | Super Plus |
| 9580 TPX | Model Two Lite | RSVP2 |
| CT-2/ CT-3 | PLI-150 | 9581 SST & TPX |
Trilithic"s obligation under this warranty is limited to the repair or replacement of the product after being returned to our factory, and Trilithic determining the product be indeed defective.
This is Trilithic"s sole warranty and is given in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose and sets forth the buyers sole remedy
